REFUNDS & RETURNS

OH NO…IT SEEMS THERE'S SOMETHING WRONG WITH MY ORDER, WHAT DO I DO?

In the unlikely event that you find something wrong, please contact us and explain the issue. We'll do our best to resolve it to your satisfaction.

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CAN I CANCEL MY ORDER?

Once you've checked out, your order will begin our automated production process. As we're manufacturing something just for you, we're really sorry but it's not possible to cancel your order once your order has started to we cannot change 

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I'VE NOTICED A MISTAKE CAN I CHANGE MY ORDER?

Please check your order carefully before you finish. If we have not begun preparing your order then yes - we can change it. Should your order be complete then we are sorry

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In the unlikely event that an item doesn’t meet our published specification, a refund may only be given at the sole discretion of the management team.

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SOMETHING IS WRONG WITH MY PURCHASE?

In the unlikely event that an item doesn’t meet our published specification, as our customer you have 14 days from receiving your merchandise or bottled products to return any product(s). You will need to notify us at within this period of your intention to return a product(s). 

 

In the event of receiving a damaged product, if the product is broken or has leaked, you can refuse signing for it. Subsequently if you open the parcel and find that the product is damaged or has leaked then you will need to provide evidence by emailing us within 14 days of receiving your delivery. Our customer service team will assist in issuing a refund or replacement.

 

When returning your product back, you make sure products is not opened and all seals are intact. Items should be returned in their original packaging, you may wish you reuse the outer packaging to send us back the product in. You will be responsible for any shipping costs in send us back the product(s)

 

Once your purchase is  inspected, we will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days of receiving the returned product(s).

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We do not have to keep to these conditions and are not liable if we are prevented or delayed from doing so by circumstances beyond our control.